Monday, May 14, 2007

Not A Good Start To The Week

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Wish I could say the week started well but it did not.  Firstly, I had a slight panic on the way to the hospital.  That was to be expected as there had been break away from treatment. I coped with that and was o.k. by the time we arrived.

No, the problems came in an unexpected way.  For the first time I got a very unfriendly radiotherapy team.  Obviously staff do change shifts and you cannot see the same people all the time.  However, up until now they have all been lovely.  Not today.  One of them did speak to me when I walked into the room.  She asked how I was and I had told her I had been panicky on the way there.  She asked why. I told her about my agoraphobia (there should have been no need because it is stated clearly on my records).  She then said that, no doubt, I found the room daunting then, being on the large side.  ????  I had to explain to her it was not claustrophobia but agoraphobia.  She then asked me what that was!  I mean these are medically qualified people.  The other two just glared at me all the time. I do not think she understood even after I had explained it.

Then it was onto the table.  I knew immediately something was wrong.  I could find no place to rest my head.  I told them I could not lay like that, it was impossible.  They told me I had to.  I tried again, still could not do it.  I insisted that something was different, they argued everything was set up perfectly.  I tried a third time - useless.  Eventually one of them said well we could try you with a headrest!  Yes, they had forgotten to put the headrest on the table.  I was so angry.  I told them I always had a headrest and that was clearly stated on my radiotherapy calculations.  The man argued that it was not, I argued it was. He still argued.  He eventually did go back and check and then came out and told the others "yes, she does have to have a headrest" but absolutely no apology was given to me.

They then proceeded to argue amonst themselves over the setting of the machine, kept insisting I was not lying in the correct position.  Rubbish.  The bickering went on.  I spoke up and asked why it was all taking so long.  They told me I was being impatient.  By this time I was nearly in tears.  I could feel the panic rising.  However, I did get through the treatment.  Nobody helped me off the table, they all just walked away.  No query as to whether I was o.k. no goodbye, nothing.  The most miserable and disagreeable bunch I have come across so far.

I will be honest with you.  I left the hospital and promptly burst into tears and cried all the way home.  My confidence is fragile and it only takes a small setback to rock my boat.  You do not expect professionals to get things wrong, to argue amongst themselves and act as if you were not there.  This is my life we are talking about.

Now it is going to make it so much harder for me to face it tomorrow as the memory of one bad experience is enough to linger in the mind and cause fear that the same thing could happen again.  Luckily tomorrow I am in Linac 5 and there will be different people but on Wednesday I shall be back with the same group I had today. God give me strength!  I cannot tell you how this experience has upset me.

So, my friends, extra prayers that tomorrow will be much easier.  I still feel panicky over it although I am now safely home.  I certainly did not need this.  Thankfully, after Wednesday, all my treatments will be on Linac 5 where the people tend to be so very nice.  Still going to be hard now going tomorrow though. Good experiences build you up, strengthen your confidence and your optimism.  Bad experiences have just the opposite effect and, particularly for me, make me fearful.

It rained all day yesterday and the trees were almost bending double with the wind.  It was so black it was like evening. Today it is raining on and off and very overcast. Still, no doubt we shall be moaning about the heat in the near future.

I would personally like to thank the following friends and neighbours for sponsoring our journal friend, Jules, in the Race For Life. Their kindness has truly touched my heart because this race is so special to me this year.

Brenda and Phil - I have known Brenda since we were eleven.
Ron, Jackie and family -
friends
Patricia -
she knows me though this journal.
Vera - a neighbour -
she is 91 years old.
Charlie & John - neighbours
John & Betty -
neighbours
Joanne -
friend
Bob -
neighbour
Margaret -
neighbour
Paul -
neighbour
Peter & Josephine -
friends
Eric -
my late friend Christine's husband.
Penny -
friend
Elainey2465 - journaller and friend.

We are now just £7 short of the £300 mark.  Wonderful. Have the feeling we will get to that mark and pass it before the race at the end of June.  For anyone still wishing to sponsor, here is the link again

Race for Life - help us make more people survive

Now I think a cup of tea is in order and I shall enjoy that whilst reading the newspaper.

Love

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47 comments:

Anonymous said...

I am sorry you had such a terrible experience.  Maybe you should place a grievance with the management.  Hope the next one goes much better.  Enjoy your tea...  Love, Linda

Anonymous said...

I am sorry to hear about your bad experience and cannot understand why people have to make things so very hard for patients.  It costs nothing to be kind and meet someone with a greeting, it relaxes you and gives you confidence in their expertise.  Chin up, remain focused and try to blot out this bad experience.  Will pray extra hard that your next visit will be better.  Eileenx

Anonymous said...

Jeannette
I'm very sorry they put you through that kind of treatment at the clinic.  I think you should copy the firts part of this post and email it to the management to let them know how this is dysfunctional and rude.  If no one ever tells management, they will never know.  I am hoping you do not have to be treated by this team again.  My best thoughts and prayers are with you.
Sam

Anonymous said...

i hope there is somepalce you can let the people know who is good at thisjob and who is not. that nees to be stated it really does. that is simply not a good thing as you are alreayd dealing with so much. you do not need this no one does.  I hpe you have no more of this bad dealing and those people will learn. talk to your dr and see what he says to do aout the bad treatment

Anonymous said...

{{{{{{Jeannette}}}}}} i do hope that if it is the same team on wed that they are much pleasanter and more professional than today...Although i have most of the time found the NHS excellent i have also experienced the bad side...It is very annoying and makes you wonder how they qualified when they can't read notes properly...I've had that both with mikey and myself...And just as i was about to give birth to mikey my midwife was sent for her lunch...A sister came in said i was about to give birth and roughly pulled me onto my back...I screamed at her not to but she did it regardless...As i had back problems at the time me and the midwife had arranged that i gave birth on my side...I would put in a complaint about them as when you're having treatment like yours it is essential that the staff make the patient comfortable and don't treat them like a conveyor belt...I haven't sponsored Jules because i am already sponsoring two other people...One isn't the walk for life but the moonwalk in edinburgh which is for breast cancer...Pray tomorrow is much better for you    Caff xxxxxx

Anonymous said...

I do so agree with you Jeannette that at times like this, you need the staff to bolster your confidence, not destroy it. Grrrr.
When I hear of stories like this, I wish everyone could experience the sort of treatment we get here in Huntingdon.  There has been a lot of controversy surrounding our local hospital and we suspect that it is earmarked to go wholey private.  I receive wonderful treatment, when I go for my checkups, the staff could not be kinder or more thoughtful.
My 41 year old niece (who lives in Derbyshire) has recently been diagnosed with cancer, and my sister is furious that it has taken so long for the lump in her groin, which has been growing for a long time now, has only recently been removed and analyzed.  When I first went to my Dr. I was whipped into hospital for further investigation very smartly and an op followed very quickly.  Why can't it be like this throughout the NHS??
I do hope it will be better for you next time you go, Jeannette, so don't lose heart. :-D

all the best
Freda

Anonymous said...

Hi Jeannette,sorry to read you have had to be upset once again.There should be CCTV in them rooms,just so some staff would be more compasionate.They make my blood boil as I have mentioned on numerous occasions these people.Well anyone who doesn't have compassion for anybody  at all, who is ill, irrespective of what other things we have besides the promenant illness.Grrrrrrrrrrrrrrrr.You go to the next appointment  you have with them and show them you can be just the same as them, when you need to be.If they are as they were today tell them what you think they are.Go in there keep thinking to yourself I will be home soon once more,all the time treatment is going on.I do hope the next lot of visits you make they have woken up and treat you with the respect you need and compassion.You are one brave lady and you cry as much as you like dear.It helps plenty to get it all out.I am so angry with them.I hope you have a comfortable Monday.Take Care Prayers are still being said thousandfold.God Bless. Kath
Astoriasand http://journals.aol.co.uk/astoriasand/MYSIMPLERHYMES

Anonymous said...

Hi Jeannette,  I am so sorry to hear of your treatment this morning you would think that the medical staff would at least have the decency to read up on your notes before they procceded to treat you, and as for not knowing what agraphobia is !!!!! the mind boggles,   I couldnt belive it when I read that, after all these people are trained medical people we are talking about, I hope that you manage to get through the rest of the week ok, and without to much upset for you, and lets hope after Wednesday that it will be along time before you encounter the bunch that you had this morning,  I know its easy for me to say but please try not to let it upset you to much you have done extremely well so far with coping with your treatment,
Love Lynne xx

Anonymous said...

I dont think medical staff read your notes at all i had to explain every time i saw a new person the reason behind me wanting a c section with my baby and i still had to go through an argument with them, they wanted me to give birth natuarally, one doctor said i had a narrow gap in my pelvis another said i didnt, its all very confusing and most are so unsimpathetic its unbelievable.I hope next time is much better for you , but dont take it personally maybe these people are so overstretched and underpaid they feel morrally low.I know it doesnt help you in any way, best wishes for you, Beckie,xx

Anonymous said...

((( Jeannett ))) This team obviously lost the focus of their job, and that is the patient.  I'm sorry this happened to you and am hoping you will report them.  But if not, I will pray they get their act together for your next visit.  If they don't, then you do need to report them because someone has to speak up or they will just continue doing the wrong thing.  Shame on them!  Bless you.

Anonymous said...

Jeannette,
That was very poor patient care, and I think you should make that clear to people at the unit. They did not read notes properly, if at all, which could have resulted in an incorrect dose of radiation being administered, in an incorrect place, or not at all, as you were not capable of lying in the correct position. I would point that out to the people you'll be seeing on Tuesday, and ask them to voice your concerns to their colleagues. If not for your own sake, then at least for someone else's.
Hope you have a good afternoon - weather up here is also going downhill fast, although not much wind today.

Anonymous said...

Hope you enjoyed your cup of tea and can put that very unpleasant experience behind you.  I'll be praying for you and for those cold people too.  May the dear Lord comfort you in your distress and may he touch the hearts of those caring others, that they may show compassion and tender care . Hugs to you today!  'On Ya' - ma

Anonymous said...

Jeanette, I will pray that they were just having a Monday morning feeling day and it was a one off. Denise
x

Anonymous said...

You just keep remembering that you are a strong minded lady...and you KNOW what is the right thing to do...even if the staff doesn't....like you say...it is YOUR life they are messing with....so hang tough lady...God Bless...hugs from KY...Ora

Anonymous said...

I don't people really think about what they would feel if they were in your shoes. I hope this group will be in a better mood when Wednesday comes around. I pray for your strength to get through these treatments. Hope you get to feeling better as the day goes on. We could really use some of that rain here. It is so dry here now. Hugs, Helen

Anonymous said...

I have no time for moody people, and for those carrying so much responsibility it is unforgiveable, apart from being unprofessional.  Get tomorrow over with the thought that it's downhill from then on.  All the best, Jeannette.  Bunny x

Anonymous said...

Dear Jeannette,so sorry this has happened today,those people sound so uncaring .Lets hope this morning is a one off and that the others go better for you .I will continue to pray and send  positive thoughts and vibes to you ,((Hugs))....Love Jeanxx

Anonymous said...

I'm so proud of you Jeannette! Even though each day is harder than the next, you keep going and even though it is so scary, you are still so fiesty and stand up for yourself and make sure you are getting the best you deserve.... One step at a time, one day at a time and we are here with you all the way...
Love you
Linda :)

Anonymous said...

Jeannette....my eyes filled with tears reading this! :o( I can't believe how you were treated! You poor thing! Over here, you can report behavior like that. I don't know if you can there. I do hope so. Jeannette..you are in my prayers dear!
Lisa

Anonymous said...

Your treatment today ,was diabolical,I feel someone should be told of this incident ,how distressing for you ,and to not read your notes that is unforgivable ,how very unprofesional,with love and praying tomorrow and wednesday are better ,..love Jan xx

Anonymous said...

How horrible that experience was for you. It really makes me mad when medical people have no heart or knowledge of things about you. My radiation therapy's were horrible also. I pray from now on they go well for you and people show alot more consideration and sympathy to you for all your going through. I wish I'd of been there with you, cause they'd of gotten an earful and probably a slap or two from me. You just hang in there girlfriend, not much more to go. You can do it. Just remember your strong, your loved and you got those precious grandkids of yours to watch grow up. And know we are here for you anytime you need us. ((((((((((Jeannette)))))))))))))
Love you lots,
Cindy xoxoxo

Anonymous said...

WHAT?!  That's just abominable!  Channel your anger for next time and give them a tongue lashing because that is just unacceptable!  They are working for YOU, and they would do well to remember that!  Are there comment cards to fill out?!  If so, fill one out.  Rude people make me so angry - especially those in the medical professions!  (Hmm...or maybe you can get an outspoken friend to go with you?)

big hugs at you....

~Amy
http://journals.aol.com/amy122389/HowDidIGetHere/

Anonymous said...

((((((((((((((hugs)))))))))))))))) Prayers ongoing for a better experience and for that team to recognize their bad behavior is unacceptable.  I think you should tell your doctor about this so that the team is made aware and learns to behave better.  Besides being ignorant and arrogant, they were unprofessional and careless.
loving you
karyl

Anonymous said...

what jerks they should be reported!
Big hugs to you..
love Cassie

Anonymous said...

Jeannette the treatment you received was unforgivable ~ you really must report those concerned ~ tell your consultant I am sure he would be unimpressed at their behaviour ~ will keep you in my prayers and hope you get the strength to face your next visits ~ Ally x

Anonymous said...

Hi Jeannette, I'm so sorry you had such a bad experience. You should do as your other commenters say and report them, and request not to return to that crew!  I can't imagine not helping you off the table..??  They need a lesson in just being human!
Just know that your treatments are necessary for you to watch your grandchildren grow up, and for them, you will make it to each treatment no matter what.  It's for YOU.  Just ignore the staff if you have to. They see so many patients that after awhile they will lose the personal touch.  That is no excuse for their behavior and you still need to report them. But, don't let their attitude stop you from doing what you need to do to get well.
Hugs to you...Pam xoxoxox

Anonymous said...

Jeannette, after just retiring from a Health System and spending the last 6 years in the Customer Service call center...You Need To Call And Report This Incident.  There is no excuse for such behavior !  Even if you didn't have agoraphobia, NO patient should be treated in this way by any department in the hospital.  Their arguing between each other in front of you was very unprofessional, also.  I would call my doctor, the administration office of the hospital...someone or anyone who can take your complaint and follow-up with these rude, crude, unprofessional staff members.  I am so sorry you had to endure that.  It never should have happened and should never happen again, to anyone. Can you call and arrange for different people to take care of you on Wednesday?  Perhaps, you could sit this evening & write this out in letter form and pass it to someone tomorrow if you feel uncomfortable talking about it over the phone.  In this day and age bad service as well as good service by anyone one in public service should be acknowledged.  Again, I am sorry you had this bad experience....I wish I were there to take those people to task.    Linda in Washington state

Anonymous said...

Hi Jeanette.  What a nightmare i am so sorry you had to endure this kind of treatment by professional people. It was disgusting. I will pray that the rest of the wek will go well for you Kathie.  

Anonymous said...

Jeannette, I'm so sorry you had to deal with this unruly bunch of ignorant idiots. I hope your able to report their behavior, it was uncalled for and unprofessional. Keeping you in my prayers on the smoke things go better in the future. (Hugs) Indigo

Anonymous said...

(((((Jeanette))))) You will be strong and make it through...  just imagine them all in silly underwear... smile and they will be wondering whether their lab coats are tucked in their knickers or their flies are undone...   I think God arranges for miserable people to work together so they dont make the other workers miserable....  you take care now
Vanessa xxxxx

Anonymous said...

Once again, I am shocked and angry about how you have been treated.  How disgraceful that they could be so awful and uncaring with you and to make personal remarks too!!  They are nothing worse than bullies and if you come across them next time you should confront them.  We are the ones who pay their wages, least they forget!  They should not have their jobs if they are not considerate and caring, you should also make a formal complaint.  So sorry Jeannette and I hope tomorrow goes ok with your normal team.  Hugs, Terry x

Anonymous said...

Oh dear Jeannette,

Just what you don`t need, a thoroughly charmless bunch of individuals taking `care` of you. Just remember that after Wednesday everything will be back to normal again so TRY not to worry too much if you can.  Take care my dear friend.

Love Sandra xxxx

Anonymous said...

How rude of those folk to be like that with you at the hospital, well done to the race for life folk a good deed indeed!
luv bella xx

Anonymous said...

Hi Jeannette...

I'm sorry you had such a terrible experience at the hospital and i hope all will be well for you...Take Care and God Bless my friend!

Astra!
http://journals.aol.com/astra1547/astras-new-journal/

ASTRA1547@sky.com

Anonymous said...

I'm sorry that you had a bad experience!  Hopefully you won't have that team again.
Missie

Anonymous said...

Please don't let yourself be affected by this team of unprofessionals.  I know it's easier said than done but you are a much stronger person than that.  Good luck with the rest of the week xx

Jenny

Anonymous said...

(((((((((((((((((((HUGSTOYOU))))))))))))))))))))))))))))I am sorry you had to go through all that.My prayers are with you.I hope you have a nice evening.

Anonymous said...

Hi Jeannette, Hope you are feeling better by now and you can enjoy a peaceful and deserved nightsleep. Unfortunately unprofessional and uncaring people are everywhere, but you have to be above them. You will succeed, I know. All the best.
Good night.
Antonella

Anonymous said...

OH, Jeannette!  God bless you!!!  You were never truly alone!  But these actions are reprehesible!  Any one can be new.  Any one can have a bad day.  But at least one on that team should have had the time and composure to reassure you and to lead the way.  -  Barbara

Anonymous said...

Jeannette, I am so sorry that you had such a miserable time of it.  If only all your journal readers could give those people a piece of their mind, they would never treat anyone so unkindly and insensitively again.  I feel so badly for you.  Drink your tea and summon your courage.  You must keep your chin up!

Anonymous said...

Is there someone that you can talk to about the way those folks treated you? I would !
Hope it goes better next time...God bless you
love ya,
carene

Anonymous said...

OOOOOOOH sorry Jeannette I not done that yet - going to do it now! I just thought I'd pop in and see you - good job I did!! Laine xxx

Anonymous said...

I finally went in and added my donation! YAY LOL Laine xxxx

Anonymous said...

Hi Jeannette. . I think you should complain about this team of radiographers. . .you could probably send an email via the hospital webside to their manager.They are answerable to someone and that someone will want to know her staff are handling patients appropriately and professionally AND with compassion.If you dont complain their manager will never know. . .and you deserve the best of treatment.

Anonymous said...

How awful to have such an uncaring team working in a place where giving loving care is so important. I do hope they are better next time. We have gone over £300 now, it is so brilliant plus I have some sponsors on paper as well over here. Thank you and thanks to all your friends for sponsoring me. I will remember your friend, the one with the children as I go round the race...........Jules xxxxx

Anonymous said...

Jeannette, that is just awful.  I will most definitely keep you in my prayers for the further treatment you need at this facility.  (I've visited the site and would love to donate because both my girls participate every year in Race for the Cure in the States.  I'm not sure how to convert US dollars into pounds.  I'll e-mail Jules about it.)  Love xx Chris

Anonymous said...

Some people are so insensitive......., grrrrrrrr...... makes me wonder how they would feel if it was a member of their family in that position !!!!

Good Luck.....stay strong
hugs
Jayne