I know that many of us are having problems with journals. Either they will no load at all or they take ages. If a journal does come up, people are finding that they cannot leave comments. I contacted Jeff, the Journals Editor at MAGIC SMOKE and he was kind enough to email me personally. Here is what he has to say
People have been reporting a bunch of different types of problems with Journals, as well as different sorts of problems with AOL today. I have had a number of complaints from the UK today, and we're looking into them.
The Journals folks have been checking all day for problems on our side; there have been no major system changes since the R9 install last week, and there aren't any database problems we're aware of. Also, the front-end servers looked okay, but just to be safe, they bounced them (rebooted them) anyway.
This doesn't mean that you're not experiencing problems, but that it may be outside of areas that we control. For example, there may be problems with your AOL software or Web browser, or network problems somewhere between your machine and the Journals boxes, or in the case of UK client authentication problems, a problem somewhere across the Atlantic. There just doesn't seem to be a major, system-wide problem with Journals that we can find right now.
Regardless, we'll keep looking, so if you're still experiencing Journals problems, please let us know. The more detail you can provide, the better. For example, for Comment Alert non-delivery, links to specific entries' comments that you didn't receive Alerts for, or if Journals are slow to load, are other, non-Journals Web pages loading slowly or normally?
Specifically, are you signing into AOL using the AOL client, or an outside Web browser? Did you have trouble accessing the comments on my Journal in order to leave yours? Are other Web pages loading slowly, or just AOL pages? If AOL, which ones?
Please accept my apologies for this inconvenience, and I hope we can solve the problems soon.
Specifically, are you signing into AOL using the AOL client, or an outside Web browser? Did you have trouble accessing the comments on my Journal in order to leave yours? Are other Web pages loading slowly, or just AOL pages? If AOL, which ones?
Please accept my apologies for this inconvenience, and I hope we can solve the problems soon.
So, please, if you are experiencing problems do contact Jeff. Be specific and explain the problem that you are having. It might help to sort things out. Thanks to Jeff for being so quick to respond. I know he is doing what he can.
12 comments:
I made an entry and only 5 saw it and commented so something is up in the US too. I get so damn sick and tired of AOL and their problems. Sigh!
love,lisa
I tried to leave a comment on one Journal and I got a screen asking me to sign in, which was odd, as I already was. The even weirder thing was, the screen name in the box was that of my son and hasn't been here for nearly two weeks, he doesn't live here and it was his AOL sign on for his home in Plymouth, not connected to my account at all.
I changed the screen name to mine and put in my password and it said it was invalid. I then signed off and in again and everything was alright. What ever was that about??????
I've also noticed a drop in the number of comments this week.
Linda.
http://journals.aol.co.uk/lindaggeorge/GeorgeMansions/
jeannette i do wonder if it is a problem that is US side...Some people in UK have US journals NOT UK ones therefor they will be experiencing the problem...So far only person i know with the problem is sandra (labdancer) and hers is a US journal not a UK one Caff xxxx
hi Jeannette...
I too have had problems for a few days and today, but have since been resolved...
Astra!
yes the new thing they put out has made entries slow to process for psoting nad comenting
(((((((((((((((((((((((JEANNETTE)))))))))))))))))))))Good evening,thanks for sharing this with us.Only problem I have is,sometimes,when an alert is sent to me and I click on it,it says the journal has been deleted,but thats probllay nohing,bu than again,I did it to another journal and clicked onto there main page and it opened it up,so,dont know.And it is somewhat slow bringing up the journals.Thanks a bunch.HAve a good night.
Hi Jeanette~
Don't you just love Jeff? Such a nice guy.
I had my AOL "freak-out" on Monday. First time that's happened in awhile. But all I did was reboot, clearn my cache and everything seems to be just fine now. Let me know if I can help OK?
Hugger,
Gayla
Congrats on the Vivi!!
hugs
d
Many congratulations on your award Jeannette, I knew you'd be there somewhere, my little vote helped!!
I too had problems with aol a couple of days ago but it wasn't just with journals. I could open emails and read them but nothing else, I couldn't get into any websites....it was so frustrating. Thanks for contacting Jeff, I'll keep it in mind if I have problems again. ~ Pat
Hi Jeannette,
My computer still acting up, 4 times I have had to ring AOL help desk in the past 2 weeks, because I havent been able to connect to the internet, the last time being last night, to say I am getting mighty fed up with keep having to do this is an understatemant, I'm seriously thinking of taking my custom else where, its just so disheartening at times when I try to access journals for it to come up
PAGE NOT FOUND OR TRY AGAIN LATER
the only way I can read journals is if I can get to them through my alerts, your's is one of them this morning.
take care Lynne xx
I am getting here late, but I am having the SAME issues as you, and I know at least a couple others are as well. It seems to be finally better (this is SATURDAY). I haven't been able to post, either. But Ihaven't tried yet, today...Jae
Yes, I had some of these issues in the last few days... today, however, my journal and links seem to be working okay. Glad you mentioned it here. Bea
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